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YOUR TRIP
Skip the hassle and travel with confidence thanks to our agents’ best advice. We’ve got you covered from paperwork to smart hacks and last-minute fixes.
LIST OF PROHIBITED ITEMS
You should regularly check the list of prohibited items provided by the CATSA.
AVOID WAITING AT CUSTOMS
You can download the CBSA mobile app to skip long lines at customs when you return: https://www.cbsa-asfc.gc.ca/new-neuf/app-eng.html
BOOK YOUR SECURITY CHECK TIME
For flights within Canada or to international destinations (except the U.S.), you can reserve your time slot at the security checkpoint.
Visit the Montréal Airports website and use the SecurXpress service.
RESERVE YOUR PARKING AT MONTRÉAL AIRPORT
You can now book your parking at Montréal Airport in advance.
CAA-Quebec and Aeroplan members also benefit from preferred rates.
CHECK IN FOR YOUR FLIGHT IN ADVANCE
It’s best to check in online before your flight.
Within 24 hours of departure, most airlines let you check in, choose or change your seat, declare checked baggage, and pay any baggage fees directly on their website.
This also helps the airline contact you easily in case of delays or travel disruptions.
CHECK YOUR FLIGHT STATUS ONLINE
You can check your flight status online.
Sign up for text alerts to stay informed about any changes.
For all flights, visit: http://www.admtl.com/en/flights/departures
TIPS & TRICKS
Discover a few practical tips that can make a real difference for your next trip. From packing to pre-departure prep, these simple tricks will help you travel with ease!
1. KEEP YOUR SHIRTS PERFECT
Travelling for business? Wrap a belt around the collar of your shirts — they’ll stay crisp and ready to wear when you arrive.
2. MAXIMIZE SPACE IN YOUR LUGGAGE
Use every inch of your suitcase: tuck socks or jewelry into your shoes to save space and protect your valuables.
3. SAY GOODBYE TO WRINKLED CLOTHES
Avoid creases and freshen up your clothes by adding a few dryer sheets to your suitcase. It’ll feel like they came straight from the cleaner’s!
4. RESEARCH YOUR DESTINATION
Before you go, read travel guides, check online reviews, and join discussion groups. You’ll uncover great recommendations and must-see spots.
5. BEAUTY & HYGIENE TIP
Got empty sample containers at home? Reuse them by filling them with your essentials: moisturizer, face wash, hand sanitizer… A smart, budget-friendly solution that saves space and money!
6. TRAVELLING WITH GRANDCHILDREN, STRESS-FREE
Traveling with your grandkids can be unforgettable — but it takes preparation. Before you go, make sure:
- Their health allows them to travel.
- Their vaccinations are up to date for your destination.
- Their documents are in order (passport, parental authorization if needed).
💡 Need more info? Read this article to help you plan a trip with your grandchildren:
http://www.professionvoyages.com/voyagerpetits-enfants-3-points/
PROBLEMS? SOLUTIONS.
Flight issues? Here’s what to do.
Most air travel goes smoothly, but if something goes wrong, follow these steps:
1. CONTACT YOUR AIRLINE FIRST
Submit a written complaint to your airline. Be clear and factual, state the solution you’re seeking, and include supporting documents (tickets, receipts, etc.). Keep a copy of your complaint and send it by registered mail for proof of delivery.
2. CONTACT THE CANADIAN TRANSPORTATION AGENCY (CTA)
If you don’t receive a satisfactory response within 30 days, you can file a complaint with the Canadian Transportation Agency (CTA) online at www.otc.gc.ca or by phone at 1-888-222-2592.
The CTA handles complaints related to:
- Lost or damaged baggage
- Flight cancellations and delays
- Denied boarding
- Tickets, bookings, and fees
- Loyalty programs (excluding Aeroplan and Air Miles)
The CTA will review your complaint and may initiate mediation with the airline based on the applicable conditions of carriage.
3. IF CONDITIONS OF CARRIAGE ARE NOT RESPECTED
If the airline fails to meet its obligations, the CTA may order reimbursement of out-of-pocket expenses (hotels, meals, alternate transportation), but not compensation for moral or physical damages. For such cases, legal counsel is recommended.
Passengers With Disabilities
Carriers cannot impose discriminatory conditions on passengers with disabilities. If you face unfair barriers during your trip, you can file a complaint at www.otc.gc.ca.
💡 Need more information? Visit the CTA website to understand your rights and the steps you can take.
RETURNING TO CANADA
What you need to know before coming back
Before your return, make sure you’re familiar with the current regulations to avoid unexpected issues.
1. RESTRICTIONS ON ITEMS YOU BRING BACK
Many countries restrict the goods and currency you can bring with you. Some also charge a departure tax at the airport, payable only in local currency and in exact amounts.
Check these rules before you leave to avoid surprises.
Official Info: Visit the Global Affairs Canada website: www.cta.gc.ca
2. MANDATORY DECLARATION OF FOOD, PLANTS & ANIMALS
All food, plants, animals, and related products must be declared, as they may carry diseases or invasive species. Import rules are updated regularly.
Stay informed: Visit the Canadian Food Inspection Agency website: www.inspection.gc.ca.
3. REQUIRED DOCUMENTS & ENTRY TAXES
All travelers — Canadian residents or visitors — must present a valid passport or travel document upon arrival. Some goods may be subject to duties and taxes.
Learn more: Visit the Canada Border Services Agency (CBSA) website: www.asfc.gc.ca
💡 Need a quick overview? Watch this short video: Profession Voyages – Returning to Canada https://www.facebook.com/ProfessionVoyages/videos/1087760074712560/
A well-prepared trip means a smooth return! ✈️
TRAVEL FORMALITIES
Prepare for your trip with peace of mind
Here are a few essentials to keep in mind before you leave:Travel Insurance: A Must-Have
CANADA’S PUBLIC HEALTH INSURANCE
It doesn’t always cover medical or hospital costs abroad. In case of illness or accident, expenses can quickly reach thousands of dollars.
- Purchase additional travel insurance to avoid unexpected costs.
- Check the insurance coverage provided by your credit card, but make sure it’s sufficient.
- Consider trip cancellation insurance to protect yourself from financial loss due to unforeseen events.
CAR RENTAL: DO YOUR RESEARCH BEFORE YOU GO
Each country has its own driving laws. Before renting a car:
- Check if an international driver’s permit is required.
- Make sure you have proper insurance to avoid unpleasant surprises.
PASSPORT: CHECK ITS VALIDITY
A valid Canadian passport is required for all international travel. It is the only universally recognized document proving your right to return to Canada.
- Some countries may ask for two forms of ID in addition to your passport (driver’s license, citizenship card, etc.).
- Check the expiration date: some destinations require at least 6 months of validity beyond your return date.
- You can apply for or renew your passport at Canada Post counters, via the Government of Canada website, or at your regional passport office.
VISA: REQUIRED FOR CERTAIN COUNTRIES
Many countries require a visa for entry.
- Research the requirements and processing times based on your destination.
- Contact the country’s embassy or consulate, or visit the consular affairs website for application details.
LOCAL LAWS AND CUSTOMS: SHOW RESPECT
Traveling means discovering and respecting other cultures.
- Learn about the country’s laws, traditions, and religions.
- Be especially respectful in places of worship.
- Always ask permission before photographing religious or cultural sites.
💡 Need help planning your trip? Contact our experts and travel with confidence! 😊✈️
WHEN YOUR CHILDREN TRAVEL
Traveling with children: what you need to know
Whether your child is traveling with you or alone, it’s essential to prepare the proper documents to avoid any issues at customs or during boarding.
REQUIRED DOCUMENTS FOR TRAVELING WITH A CHILD
Anyone under 18 years of age is considered a minor and must present:
- A government-issued photo ID (passport, permanent resident card, etc.)
- A consent letter signed by the parent(s) or legal guardian(s) authorizing the trip
- Supporting documents, such as a birth certificate or citizenship card
- Any other legal documents if applicable (custody judgment, notarized authorization, etc.)
- Any additional documents required by the destination country and Canadian authorities to facilitate re-entry
Since December 11, 2001, all Canadian children must have their own passport to travel.
💡 Before departure: Check entry requirements with the embassy or consulate of the destination country.
WHEN A CHILD TRAVELS ALONE
If a child is traveling without an accompanying adult:
- Contact the airline in advance to arrange for the child to be escorted by crew members
- Check the airline’s restrictions (minimum age, direct flights only, etc.)
- A parent or guardian must remain at the airport until the flight has departed
- Someone must be present to receive the child at the destination, and must present valid ID and a written authorization for pickup
💡 Customs officers and authorities monitor children’s travel carefully to prevent abduction. Be ready to answer questions about the child traveling with you.
MORE INFORMATION AND COUNTRY-SPECIFIC REQUIREMENTS
To find out which documents are required by Canadian and foreign authorities, visit the Global Affairs Canada website: www.voyage.gc.ca.
When well prepared, a trip with children is stress-free! 😊✈️
USEFUL RESOURCES
HELPFUL LINKS IN CASE YOU FIND YOURSELF IN A DIFFICULT SITUATION
- Office de la protection du consommateur.
- Travel Health Clinic
- Currency Exchange Rates
- Health Canada
- Canadians Abroad
- Passport Services
- Canada Border Services Agency & Revenue Canada
MORE HELPFUL LINKS IF YOU’RE IN A COMPLICATED SITUATION
- Applying for or Renewing a Passport
- Identification for Non-Canadians
PUBLIC HEALTH AGENCY OF CANADA
- Travel health advice
GLOBAL AFFAIRS CANADA
- Travelling Abroad
- Registering as a Canadian Abroad
- Travel Advice and Advisories
- Travelling with Children or Pets
PASSENGER PROTECT PROGRAM
- Accepted Government-Issued ID
CANADIAN AIR TRANSPORT SECURITY AUTHORITY (CATSA)
- Airport Security Screening
- List of Permitted and Prohibited Items
CANADA BORDER SERVICES AGENCY (CBSA)
- Customs Declaration Card
- Advance Passenger Information Program
- Nexus & CANPASS Air Programs
CANADIAN FOOD INSPECTION AGENCY (CFIA)
- Importing and Exporting Food & Plants
IMMIGRATION, REFUGEES AND CITIZENSHIP CANADA
- Permanent Resident Cardwww.cic.gc.ca
TRANSPORT CANADA
- Air Travel Safety Information
THE ABCS OF PACKING
Travel Checklist: Don’t Forget a Thing and Travel Stress-Free!
Packing can quickly turn into a headache! To avoid last-minute stress, here’s a complete list of must-haves to take with you.
USEFUL ACCESSORIES
- Sewing kit
- Passport belt
- Backpack / Beach bag
- Travel journal & pen
- Sunglasses
- Umbrella
- Power converter & adapter
- Camera & video camera
- Flashlight & batteries
- Alarm clock & watch
- Swiss army knife & corkscrew
- Travel games & sports gear
- CD player, MP3 player, or downloaded music
TOILETRIES & FIRST AID
- Toothbrush & toothpaste
- Soap, shampoo & conditioner
- Hairbrush & accessories
- Sunscreen & after-sun lotion
- Insect repellent
- Deodorant & perfume
- Razor & shaving cream
- Hair dryer
- Glasses, contact lenses & solution
- Medications & prescriptions
- First aid kit
- Jewelry
CLOTHING TO PACK
- Underwear & socks
- Pants & shorts
- Sweaters, shirts & t-shirts
- Tank tops & lightweight tops
- Belt & accessories
- Raincoat & windbreaker
- Hat or cap
- Pajamas
- Swimsuits
- Skirts & dresses (day & evening)
- Sandals & shoes suited to your activities
ESSENTIAL DOCUMENTS
- Passport (check expiry date)
- Visa (if required)
- Plane tickets & hotel reservations
- Travel insurance policy
- ID cards & driver’s license
- International driving permit (if needed)
- Map & travel guide
- Dictionary or translation app
- Cash, traveler’s checks & bank cards
💡 Tip: Pack your suitcase a few days before departure and check off each item as you go.
That way, you can be sure you haven’t forgotten anything! 😊✈️
BEFORE YOU TRAVEL: KNOW YOUR RIGHTS AND RESPONSIBILITIES
YOUR CONTRACT WITH THE AIRLINE
When you buy a plane ticket, you accept the airline’s terms and conditions of carriage. These rules include: :
- Refund and change policies
- Baggage rules
- Regulations for cancellations and delays
💡 Always check the fare conditions before you purchase, especially when booking online.
FARES AND EXTRA FEES
Fares vary based on your destination, season, and ticket flexibility. Before you buy, consider:
- Taxes and fees added to the base fare
- Baggage allowances and excess fees
- Change and cancellation policies
💡 A low fare may come with major restrictions. Compare offers carefully!
BOOKING AND BOARDING
A reservation guarantees your seat, but certain rules must be followed:
- Payment and ticket issuance: Unpaid tickets may be cancelled without notice
- Check-in deadlines: Respect the airline’s cut-off times
- Overbooking: Some airlines sell more tickets than available seats — you could be denied boarding
💡 Check your flight status 24 hours before departure to avoid surprises.
TICKETS AND IDENTIFICATION
Your ticket is proof of your contract with the airline. The name on your ticket must match your ID exactly.
For international flights:
- A valid passport is required — often with at least 6 months of validity beyond your return date
- Some countries require a visa or other entry documents
- Check with embassies or consulates before you travel
For domestic flights:
- A valid photo ID is generally required for passengers over 18
💡 Make copies of your travel documents and keep them separate in case of loss.
TRAVELLING WITH CHILDREN
If travelling with a child under 18:
- The child must have a valid passport
- If only one parent is travelling, a consent letter is required
- Check the destination country’s rules for minors
💡 Unaccompanied minors must be escorted by airline staff. Additional fees may apply.
BAGGAGE: WHAT YOU NEED TO KNOW
Baggage policies vary by airline. Before your trip, check:
- The number and weight limits for carry-on and checked luggage
- Prohibited items (liquids, batteries, etc.)
- Fees for oversized or special baggage (sports gear, instruments)
Practical tips:
- Label all your bags with your contact info
- Keep valuables (passport, cash, medication) in your carry-on
- If a bag is lost, keep the baggage receipt to ease the claim process
DELAYED OR CANCELLED FLIGHTS: KNOW YOUR RIGHTS
If your flight is delayed or cancelled, you may be entitled to:
- Compensation under applicable regulations
- Support services (meals, lodging, transport) depending on the delay
- Rebooking on another flight
💡 If your flight is disrupted, contact the airline immediately for your options.
TRAVEL INSURANCE: A SMART PRECAUTION
Public health insurance doesn’t cover medical care abroad. Consider travel insurance that includes:
- Medical and hospital coverage
- Trip cancellation and interruption insurance
- UBaggage loss or theft insurance
💡 Check if your credit card includes travel insurance — but read the fine print for coverage limits.
PETS AND SPECIAL NEEDS
If you’re travelling with a pet, contact your airline about:
- Cabin or hold restrictions
- Required documents and vaccinations
- Associated fees and conditions
💡 Travelers with disabilities can request assistance — be sure to contact the airline at least 48 hours in advance.
PRACTICAL TIPS FOR A STRESS-FREE TRIP
- Confirm your flight and check its status before you leave
- Provide your contact information to the airline in case of changes
- Register with consular services to be informed in case of emergencies in your destination country
Need official information?
travel.gc.ca – Travel advice and entry requirements.
otc.gc.ca – Passenger rights regulations.
Travel prepared, and go with peace of mind! 😊
READY FOR TAKEOFF: CHECK-IN, DELAYS, SECURITY & MORE!
CHECK-IN AND BOARDING
Airlines offer several check-in options, including online and mobile check-in. Make sure to respect the deadlines for check-in, security screening, and boarding.
Important :
- Deadlines vary depending on the airline and whether it’s a domestic or international flight.
- Missing deadlines can result in your reservation being cancelled without refund.
- During peak periods, arrive early at the airport to avoid delays.
💡 Check your airline’s specific check-in and boarding times in advance.
DELAYS, CANCELLATIONS, AND MISSED CONNECTIONS
Flight schedules are not guaranteed. A delay or cancellation may result in changes to your travel plans.
If your flight is delayed or cancelled:
- Your airline may offer rebooking or a partial refund.
- If you make your own alternative arrangements, reimbursement is not guaranteed.
- Some airlines offer meal and hotel vouchers during long delays.
💡 Check your flight status 24 hours before departure and again before heading to the airport.
Connections:
- If all flights are on the same ticket, the airline must rebook you or refund you if necessary.
- If you booked separate tickets, you are responsible for allowing enough time to collect baggage and clear security.
OVERBOOKING AND DENIED BOARDING
Airlines sometimes sell more tickets than there are seats.
In case of overbooking:
- Airlines usually look for volunteers to take another flight.
- If no one volunteers, boarding may be denied based on priority (e.g. unaccompanied minors, passengers with reduced mobility).
- Compensation may be offered according to the airline’s policy.
To reduce the risk of denied boarding:
- Reserve your seat in advance.
- Check in online (often available 24 hours before departure).
- Arrive early and respect boarding times.
BAGAGES PERDUS, ENDOMMAGÉS OU RETARDÉS
If this happens:
- Report it immediately at the airline’s baggage desk before leaving the airport.
- Request a file reference number and written confirmation.
To claim compensation:
- Submit a written claim with receipts and proof of purchase.
- Respect the airline’s deadlines for filing claims.
- Airline liability is limited and depends on the ticket conditions.
💡 Tip : Keep valuables and essentials (documents, meds, electronics) in your carry-on.
AIRPORT AND IN-FLIGHT SECURITY
At the airport:
- Allow enough time to go through security.
- A valid boarding pass is required for access.
- Some passengers may be randomly selected for additional screening
Onboard safety:
- Follow cabin crew instructions at all times.
- Review the safety card in the seat pocket.
- Exit row seats are reserved for passengers able to assist in emergencies.
Disruptive passengers:
- Disruptive behavior may result in denied boarding or emergency landing.
- Legal action can be taken for serious offenses.
LOST ITEMS IN TRANSIT
Airlines are not responsible for items lost at the airport, in transit areas, or after landing.
If you lose something:
- Contact the airport or airline’s lost and found service.
- Keep a detailed list of your belongings.
💡 Tip: Label your bags clearly and take photos of valuables before departure.
CUSTOMS DECLARATIONS AND IMMIGRATION
Every country has its own entry and customs rules.
Upon arrival:
- Fill out customs declarations (paper or digital).
- Random baggage inspections may occur.
Returning to Canada:
- Check the CBSA guide on allowed goods and tax exemptions at asfc.gc.ca
💡 Tip: Always verify the restrictions on prohibited items (e.g. food, plants, currency).
IF YOUR AIRLINE SHUTS DOWN
If your airline ceases operations:
- Contact your travel agent or another airline immediately.
- Check if your travel insurance covers this situation.
- Refunds may be available via your credit card or a government agency.
💡 The Canadian Transportation Agency posts updates on these cases: otc.gc.ca.
FASTER BORDER CROSSING WITH NEXUS & CANPASS AIR
These programs allow faster processing at the border for Canadian and U.S. citizens.
Benefits:
- Shorter wait times at customs
- Simplified procedures at select airports
Learn more and register at asfc.gc.ca.
TRAVEL WITH
PEACE OF MIND
Plan ahead to avoid surprises.
Get informed about your airline and review regulations before your trip.
For up-to-date information on passenger rights:
travel.gc.ca – Entry requirements and travel advice
otc.gc.ca.– Passenger rights and regulations
Travel informed, travel worry-free! 😊
assist you.
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